Standard Terms & Conditions of Sale

Your purchase with Pusateri's constitutes your acceptance of our Standard Terms & Conditions of Sale. Pusateri's reserves the right to cancel your order based on pricing errors, item availability, and Pusateri's may update prices based on current market conditions.

Payment Terms

By proceeding with your order you agree that your credit card will be charged in full. Please note however, your order value may change during its fulfillment due to item substitutions, stock availability, and adjustments of accurate final product weights. If the final total order value is lower than the amount paid, the difference will be refunded to your original payment method within 10 business days. If an additional payment is required for an outstanding balance, an invoice for the remaining amount due will be emailed to you for immediate payment.

All orders must be paid in full before they can be released. Pusateri’s is not liable for any fulfillment or delivery delays resulting from an outstanding balance or pending payments.

Cancellation Policies

Grocery Order Cancellation Policy

Order modifications are permitted until Order Fulfillment. Cancellations after Order Fulfillment are subject to a 10% Restocking Fee. Cancellations for custom or special-order items are subject to a 50% Cancellation Fee. Meal Kits require 48 hours Cancellation notice.

Catering Order Cancellation Policy

Everyday Catering Menu

Order modifications or changes are accepted until 1 pm two (2) days prior to the order delivery date.. Cancellations made after 1 pm two (2) days prior to the order delivery date are subject to a Cancellation Fee of 50% of the total order value, plus applicable taxes. Same-day cancellations are subject to a Cancellation Fee of 100% of the total order value, plus applicable taxes.

Holiday Catering Menus
Each holiday may have a different penalty-free notice period required for order modifications and cancellations of up to a maximum of six (6) days prior to the order delivery date, contact us for the pertinent notice period applicable to your order. Cancellations after this notice period are subject to a Cancellation Fee of 50% of the total order value, plus applicable taxes. Same-day cancellations are subject to a Cancellation Fee of 100% of the total order value, plus applicable taxes.

Special Events Catering & Custom Menus: 
A non-refundable deposit of 50% (plus applicable taxes) is required upon confirmation of quotation based on preliminary order total value. Client to confirm the final guest count, food, and beverage selection five (5) business days prior to the event, and if applicable, pay a second non-refundable deposit, amounting to 50% (plus applicable taxes) of the total order value, with consideration of any prior deposit payments. Full payment (100% of order value) is due by 5 pm one (1) day prior to the event. Additional charges incurred during the event will be invoiced post-event and are due within five (5) business days. Cancellation within 72 hours of the event date is subject to pay the full, 100%, order value, plus applicable taxes.

See our Returns & Refunds Policy.