Standard Terms & Conditions of Sale

Your purchase with Pusateri's constitutes your acceptance of our Standard Terms & Conditions of Sale. Pusateri's reserves the right to cancel your order based on pricing errors, item availability, and Pusateri's may update prices based on current market conditions.

Payment Terms

By proceeding with your order, Pusateri's will place a temporary pre-authorization charge on your credit card, note this is not a final charge. The pre-authorization charge will be released within 7 days. The final charge will be billed to your credit card at the time of order fulfillment and the final amount to charge may be adjusted for applicable item substitutions, final weights, or out-of-stock items. Pusateri's may contact you to re-authorize your credit card for the final amount required to complete the the final charge. 

Pusateri's will not ship your order if final payment is not received, and Pusateri's is not liable for any delivery delays caused as a result of a delay in processing the final payment.

Cancellation Policies

Grocery Order Cancellation Policy

Order modifications are permitted until Order Fulfillment. Cancellations after Order Fulfillment are subject to a 10% Restocking Fee. Cancellations for custom or special-order items are subject to a 50% Cancellation Fee. Meal Kits require 48 hours Cancellation notice.

Catering Order Cancellation Policy

Everyday Catering Menu

Order modifications or changes are accepted until 1 pm two (2) days prior to the order delivery date.. Cancellations made after 1 pm two (2) days prior to the order delivery date are subject to a Cancellation Fee of 50% of the total order value, plus applicable taxes. Same-day cancellations are subject to a Cancellation Fee of 100% of the total order value, plus applicable taxes.

Holiday Catering Menus
Each holiday may have a different penalty-free notice period required for order modifications and cancellations of up to a maximum of six (6) days prior to the order delivery date, contact us for the pertinent notice period applicable to your order. Cancellations after this notice period are subject to a Cancellation Fee of 50% of the total order value, plus applicable taxes. Same-day cancellations are subject to a Cancellation Fee of 100% of the total order value, plus applicable taxes.

Special Events Catering & Custom Menus: 
A non-refundable deposit of 50% (plus applicable taxes) is required upon confirmation of quotation based on preliminary order total value. Client to confirm the final guest count, food, and beverage selection five (5) business days prior to the event, and if applicable, pay a second non-refundable deposit, amounting to 50% (plus applicable taxes) of the total order value, with consideration of any prior deposit payments. Full payment (100% of order value) is due by 5 pm one (1) day prior to the event. Additional charges incurred during the event will be invoiced post-event and are due within five (5) business days. Cancellation within 72 hours of the event date is subject to pay the full, 100%, order value, plus applicable taxes.

See our Returns & Refunds Policy.