Standard Terms & Conditions of Sale

Your purchase with Pusateri's constitutes your acceptance of our Standard Terms & Conditions of Sale. Pusateri's reserves the right to cancel your order based on pricing errors, item availability, and Pusateri's may update prices based on current market conditions.

Payment Terms

By proceeding with your order, Pusateri's will place a temporary pre-authorization charge on your credit card, note this is not a final charge. The pre-authorization charge will be released within 7 days. The final charge will be billed to your credit card at the time of order fulfillment and the final amount to charge may be adjusted for applicable item substitutions, final weights, or out-of-stock items. Pusateri's may contact you to re-authorize your credit card for the final amount required to complete the the final charge. 

Pusateri's will not ship your order if final payment is not received, and Pusateri's is not liable for any delivery delays caused as a result of a delay in processing the final payment.

Cancellation Policies

Grocery Order Cancellation Policy

Order modifications are permitted until Order Fulfillment. Cancellations after Order Fulfillment are subject to a 10% Restocking Fee. Cancellations for custom or special-order items are subject to a 50% Cancellation Fee. Meal Kits require 48 hours Cancellation notice.

Catering Order Cancellation Policy

Standard Menus: Order modifications or changes are accepted until 1 pm two (2) days prior to the order delivery date. Cancellations made after this time are subject to a Cancellation Fee of 50% of the order value. Same-day cancellations are subject to a Cancellation Fee of 100% of the order value. Order modification or cancellations cut-off times for seasonal, holiday, and special event menus may be subject to an earlier notice period, please contact us for details.

Special Events & Custom Menus: A deposit of 50% of the total event cost is required upon booking. Client to confirm guest count 72 hours prior to event, cancellation within the 72-hour period will result in forfeiture of the deposit. Full charges apply to same day cancellations, including staffing, rental, or any other third-party vendor charges.

Return Policies

Grocery Order Return Policy

Item returns or exchanges are accepted in-store within 48 hours (perishable items) / 14 days (non-perishable items) of receipt in re-sellable condition and with the corresponding Cash Sale receipt. Refunds will be processed within seven (7) days to the original method of payment. Custom, special-order items, and Meal Kits cannot be returned.

Catering Order Return Policy

Contact us within 24 hours of receipt of your order, returns are not accepted.