Returns & Refunds

Return & Refund Policies

In-Store Purchases Return Policy

Item returns or exchanges are accepted within 48 hours (perishable items) / 14 days (non-perishable items) of purchase in re-sellable condition, accompanied by the product and the original receipt. Refunds will be processed to a gift card or back to the original method of payment.

Online Orders Return Policy

Item returns or exchanges are accepted in-store within 48 hours (perishable items) / 14 days (non-perishable items) of receipt in re-sellable condition and with the corresponding Cash Sale receipt. Refunds will be processed within seven (7) days to the original method of payment. Custom, special-order items, and Meal Kits cannot be returned.

Catering Orders Return Policy

Contact us within 24 hours of receipt of your order, returns are not accepted.

Order Cancellation Policies

Online Order Cancellation Policy

Order modifications are permitted until Order Fulfillment. Cancellations after Order Fulfillment are subject to a 10% Restocking Fee. Cancellations for custom or special-order items are subject to a 50% Cancellation Fee. Meal Kits require 48 hours Cancellation notice.

Catering Order Cancellation Policy

Standard Menus: Order modifications or changes are accepted until 1 pm two (2) days prior to the order delivery date. Cancellations made after this time are subject to a Cancellation Fee of 50% of the order value. Same-day cancellations are subject to a Cancellation Fee of 100% of the order value. Order modification or cancellations cut-off times for seasonal, holiday, and special event menus may be subject to an earlier notice period, please contact us for details.

Special Events & Custom Menus: A deposit of 50% of the total event cost is required upon booking. Client to confirm guest count 72 hours prior to event, cancellation within the 72-hour period will result in forfeiture of the deposit. Full charges apply to same day cancellations, including staffing, rental, or any other third-party vendor charges.